The Butler Cleaning Solutions,
Laan van 's-Gravenmade 40 M, 2495 AJ The Hague, Chamber of Commerce no. 73271330,

We process your personal data in accordance with the applicable privacy legislation.
To whom does this Privacy Statement apply?

This Privacy Statement applies to all persons for whom we process personal data. Below is an overview of the most important categories: visitors to our website; (employees of) clients of us; recipients of newsletters and other mailings from us; potential clients of us; (employees of) suppliers.

What personal data do we process ?

We process personal data that you have provided to us, personal data generated during your visit to our website and the reading of newsletters and personal data that we have derived from other sources.

- Provided by you to us: contact details and other personal data necessary for the processing of your order (including: name, first names, date and place of birth, private address, business address, Chamber of Commerce number, VAT number, (mobile) telephone number, fax number, email address, bank account number); Personal data that you provide to us in the context of meetings or registration; Newsletters.
- Received personal data via our website: data concerning your visit to our website; information regarding the device with which you visited our website, such as your IP address; your surfing behaviour and interests.
- Personal data received from other sources: received personal data from public (online sources) such as company websites and SocialMedia platforms like LinkedIn; personal data obtained from the Trade Register of the Chamber of Commerce or Land Registry.

Why do we process your personal data?

We use your personal data for various purposes: providing services for our clients; complying with our legal obligations such as archiving obligations, obligations under the money Laundering and Terrorist Financing (Prevention) Act (WWFT); maintaining contact and communicating with you; marketing activities, such as sending newsletters and other forms of mark-to-market communication that may be of interest to you; the security, use and improvement of our website; improving the quality of our own services; conducting customer satisfaction surveys.

The security of your data

We take appropriate technical and organisational measures to protect your personal data against loss or any form of unlawful processing. Persons who have access to your data or files on our behalf are obliged to maintain confidentiality, among other things on the basis of the rules of conduct and professional rules applicable to them. We use industry-accepted standards of technologic and operational security to protect personal data against loss, misuse, alteration or destruction. If you have any questions about the security of your personal data, or if there are indications of misuse, please contact us.

Enabling/sharing data with third parties

In certain cases it may be necessary for us to give third parties access to personal data. Below is a non-exhaustive overview:
third parties, such as regulators and other bodies, to comply with our legal obligations; external suppliers in connection with the processing of your personal data for the purposes described in this Privacy Statement, such as ICT suppliers, suppliers of communication services or other suppliers to whom we outsource certain support services. The transfer of your personal data to the above third parties will only take place for the purposes described in this Privacy Statement.

Third parties to whom we provide your personal data may themselves be responsible for compliance with privacy legislation. In that case, we are neither responsible nor liable for the processing of your personal data by these third parties. If a third party processes your personal data in the capacity of a processor on our behalf and, therefore, upon request and in accordance with our instructions, we enter into a processing agreement with such a third party that meets the requirements set out in the General Data Protection Ordinance (AVG).


The processing of personal data by us is based on various principles. The data processing maybe necessary for the execution of a contract (for the provision of services) that we have concluded or may be necessary for the execution of a legal obligation. In some cases we ask for your explicit consent, for example for the use of certain cookies, or, if you are not a client, to receive commercial communications. Finally, processing is based on a legitimate interest of ours, such as processing in the context of internal management, for the purpose of effective communication, quality improvement or direct marketing processing for clients and active contacts of ours. In the latter case, an opt-out is offered at all times.

Storage Periods

We will not retain your personal data longer than is necessary for the purposes stated in this Privacy Statement or for as long as we are required to do so by law.

Your Rights

You can request us to correct, supplement, delete or block your data if the data is incomplete, incorrect or processed in violation of a legal requirement. In addition, you have the right to request the data in our possession. If you no longer wish to receive newsletters, e-mail messages or other communications from us, you can notify us free of charge at any time. You also have the right to object to the processing of your personal data. We will discontinue processing if we are legally obliged to do so or if other compelling legitimate grounds for processing exist that outweigh your interests, rights and freedoms or that relate to the institution, exercise or substantiation of a legal claim.

Complaints Procedure

We attach great importance to the quality of our work and the satisfaction of our clients with our services. To this end, we carry out regular surveys and use the results to continuously improve our services. If something has not gone according to plan in your case, please report it to us. We will do everything we can to find a satisfactory solution. In addition, you have the right and opportunity at all times to submit a complaint about the processing of personal data by us to the Personal Data Authority.

Statement subject to Change

We reserve the right to change or amend this Privacy Statement, for example if there are changes in the processing or if rules change. In the event of major changes, we will bring this to your attention. Nothing in this Privacy Statement is intended to create any obligation or agreement between us and any visitor to our office website or to provide any information in that respect.


In order to ensure that our website can be used properly and to facilitate improved navigation for our visitors, we may use cookies to collect aggregated data. Cookies are small text files stored in the user's browser. We may use these tools to track information on our systems and to identify certain categories of users by items such as IP address, domain, browser type and pages visited. This information is communicated to our webmasters who use it to analyse the number of visitors to the various parts of the website and to ensure that our website functions as a useful and effective source of information. Cookies that are not necessary for the use of the website require your consent. In this case, your unambiguous consent to the use of cookies will be requested the first time you visit the website. You can set your browser so that you do not receive any non-functional cookies during your visit to the website. These privacy-conditions only apply to the use of our cookies. The use of cookies and other techniques used by third parties is subject to their own privacy conditions.